Feedback & Complaints

Your feedback is welcome. Scooter Care wants customers to feel comfortable telling us when something has gone well, when something could be improved, or when they have a concern or complaint.

You can give us a compliment, a suggestion, feedback, a concern or a complaint. You will be treated respectfully when providing feedback or making a complaint.

How to contact us

You can speak with Scooter Care in whichever way is easiest for you.

Phone: 08 8327 1166
Email: scootercare@internode.on.net

You can also use the Feedback & Complaints form below.

If you would prefer not to provide your name, you may provide feedback or make a complaint anonymously. If we do not have your contact details, we may not be able to contact you about the outcome.

You can have someone help you

You can ask another person to help you provide feedback or make a complaint. This could be a family member, friend, support person, advocate, guardian or another person you trust.

What happens when you make a complaint?

We will:

listen to your concerns
treat you with respect
record and consider your complaint
work with you where possible to understand what has happened
respond as promptly as reasonably possible
keep you informed about the progress and outcome
consider whether anything needs to change or improve.

Making a complaint will not disadvantage you or affect your right to receive respectful service from Scooter Care.

Privacy

We will handle feedback and complaints respectfully and as privately as reasonably possible. Information will only be used or shared where it is reasonably necessary to respond to the matter, improve our service, or where disclosure is required by law.

If your complaint relates to NDIS supports or services

You can contact the NDIS Quality and Safeguards Commission directly if you do not want to raise the matter with Scooter Care, or if you are not satisfied with how your concern has been handled.

Phone: 1800 035 544
TTY: 133 677

You can also report an issue online through the NDIS Commission.

Report an issue to the NDIS Commission

Feedback & Complaints form

Your name, phone number and email address are optional. Leave them blank if you prefer to submit anonymously.